Remote IT Support for Not-for-Profits & Community Charities
Remote assistance helps your not-for-profit organisation resolve suitable software and access issues without first arranging an office visit. With your permission, we can investigate the device and guide your team through the next steps.
Permission-based assistance
A remote support session starts with your participation and permission. Keep sensitive records closed unless they are needed for the issue.
Software & access help
Assistance with email, account settings and the device environment used to access Microsoft 365 Non-Profit Grant, Blackbaud CRM, Salesforce NPSP.
A pathway for physical faults
If an issue requires hardware access, we explain the limitations of remote support and discuss an appropriate on-site next step.
Managed IT Services for Not-for-Profits
Fixed-fee monthly IT partnership covering up to 5 devices per user with proactive monitoring, cybersecurity, backups, and strategic guidance.
Managed IT Services is distinct from resolving an individual remote issue and may be discussed where planned system, user and access oversight is needed.
Your application environment
Support for the devices, access and connectivity around your practice applications, with vendor escalation where appropriate.
- Microsoft 365 Non-Profit Grant
- Blackbaud CRM
- Salesforce NPSP
- Xero Non-Profit
- Donorfy
- Zoom for Nonprofits
Talk to our team
Request a quote · Request a discovery call · 1800 825 683
Discovery bookings are requests and remain subject to confirmation.